Friday, June 22, 2012

Vadacom Cloud Strategy

At Vadacom we launched our VadaXchange phone system offering in the cloud.

This is a simple statement, yet it is so exciting. What never ceases to amaze me is that you have the whole phone system in a virtual world somewhere. You don't have to own or manage anything other than the physical phone on your desk, if you choose to own one.

The VadaXchange in the cloud offering is unique. It offers to businesses the same experience as owning a PABX together with an advanced unified communications system, while not having any of the old TDM systems or servers on your premises. You get to have and manage the whole phone system, with phone lines, ability to fully manage your business call flow, a full contact centre offering with ACD agents, calling queues and reports, as well as call recordings and quality control.

We can also integrate VadaXchange into each unique business IT environment – you are not restricted at all by the fact that it is in the cloud.

As with our on the premiss VadaXchange system, Vadacom remains agnostic as to which ISP or phone lines are used. We are a software development company. We are committed to developing world class open communication technology right here in New Zealand. However we are not an ISP or a telecommunications provider. We leave the job of providing and billing for phone lines and data to our partners

Vadacom's cloud strategy includes two offerings: One for the service providers, where the whole solution end-to-end is delivered through one provider. Another one is for the businesses wanting to manage different providers themselves, where VadaXchange can be deployed in an approved VPS (Virtual Private Server) environment and the phone lines and the WAN are delivered by other parties.

Orcon is the first business service provider to roll out the end-to-end VadaXchange experience. Vadacom is in discussion with others.

Vadacom developed an approval process for the individual data centers. To date virtual systems have been deployed at Maxnet to run VadaXchange inside VMWare. Vadacom in the process of approving a number of other data centers.

We are committed to continuing to develop this amazing technology. In the last year we've doubled our software development effort. In my opinion we are developing the best phone system available on the market.

See more at:

Friday, June 15, 2012

Vadacom is selected Finalist in AUT Excellence in Business Support Awards

Dear customers, colleagues and friends

I am delighted to announce that Vadacom has been selected as a finalist in the 2012 AUT Excellence in Business Support Awards.

Recognised for excellence in the technology category, Vadacom and 2 other finalists in our category will join a total of 49 finalists in this years’ AUT Excellence in Business Support Awards – a record number in the awards seven year history.

The robust entry and evaluation process of the awards enables finalists to reflect on how effectively their organisation achieves business excellence in all key areas including leadership and planning, customer and market focus, provision of business support, evaluation and improvement, and business results.

We wouldn't get to where we are without our customers believing in that not only we offer them the best technology available, but that we will also provide them with the excellent service. I would like to thank all of our customers for your trust in Vadacom's abilities and the opportunity you presented to us to provide support to your business. Thank you.

Vadacom would not achieve this excellence recognition without a top performing team of professionals working within the company. Our bigest strength is our people and we have the greatest team! I am proud of our team and our ability to deliver the best business telephony solution to our customers. Well done, guys, we are being recognized for our good work.

Having made it to the finals is an achievement. We will now wait in anticipation to find out if we won.

Finalists now have until 6 July to submit their final applications. The winners will then be announced in October at a black-tie gala dinner in Auckland. The Supreme Award will be chosen from the category winners.

Evaluation of all nominations will be overseen by The New Zealand Business Excellence Foundation, including evaluators for the management department of AUT Business School. Excellence will be assessed using the international Baldridge criteria.

Best Regards,

Igor Portugal
CEO, Vadacom Ltd.

Vadacom official press release here.