Tuesday, April 12, 2011

Why Linked IN is an important business tool

Linked In and Twitter are great business tools for staying in touch.

I found this very interesting resource on Linked IN about people using it. The 7 Habits of Highly Successful Linkedin Members

It inspired me to write this post.

People have all sorts of theories about Linked IN. Some believe you should only connect with colleagues that you've worked with. Some think that you should know people that you connect with well.

I run a policy that if it is good enough for me to give you my business card, it is good enough for me to connect with you on Linked IN.

When you connected to someone on linked in you have much greater control over the access they have to you than if they have your business card. So it is better to just link than exchange business cards.

So what happens if you get a stranger connected to you on linked in? Nothing bad does. I've been asked for references for people that are connected to me. I declined to give a reference if I don't know them. I had some people email me newsletters I didn't request. I politely asked them to stop. You can't ask a true spammer to stop spamming you, can you? You can on Linked IN!

People tell me that if you have too many connections you can't keep up with all the updates. I find that I get all the updates just fine. Most people a reasonably inactive on Linked IN. I, myself, also find myself too busy to bother at times.

So if there are no negatives, are there benefits? Here are the benefits:

  1. People that would normally fall off your radar will pop up in Linked IN every now and again and remind you of their existence. That can be very useful.
  2. People will move jobs - you will be able to keep in touch
  3. Linked IN is a great tool to find and profile organisations that you want to sell to, buy from or partner with
  4. People's updates will keep you on top of the news in the industry 

Most of the time I am reasonably active on Linked IN through Twitter. So, if you don't know me, Linked IN is a very good tool for you to get to now me. I can promise you, getting to know me will only benefit your business.

So, if you already haven't, please, link up http://nz.linkedin.com/in/igorportugal or follow me on twitter @igorportugal

We will be building in some of the social media links into our VoIP phone system

If you are using social media every day, I'd love to hear what features you are looking for from integrating social media into your communications system.

Friday, April 8, 2011

Is the desk phone dead?

Some of our customers ask me about the possibility of doing away with the desk phones and having the whole phone communications managed by mobile phones.

I came across this article, which is a very good analysis of the subject

From personal experience, even though I love my iPhone, I still prefer using desk phone when I have a chance. My personal reasons are:

  • The effects of holding a mobile phone to you ear are still unclear. A mobile phone has a number of radios transmitting at the same time. When talking on the phone I try and minimize the radios that are active - turn Bluetooth and WIFI off. If I have them handy, I use corded headphones. If I have an option to transfer the conversation to the desk phone, I do.
  • The coverage is not always 100%. Cell cites can "breath", depending on the amount of people using the site. A perfectly clear call can turn into a patchy one at any time. We've learned to accept this when using mobile phones but are less tolerant when using desk phones
I believe the desk phone will live for a number of years yet. 

Good VoIP phones do make all the difference!